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About Electricity North West

The Plugging In online community has been launched on behalf of Electricity North West. Electricity North West is your local Electricity Network Operator. They distribute electricity to your homes and businesses at safe levels for you to use. Electricity North West are responsible for dealing with power cuts, as well as things like flickering lights in your home, substations and trimming trees growing near electricity cables. It is important to remember that they are NOT your electricity supplier (e.g Eon, NPower and EDF) so you do not pay your electricity bill directly to Electricity North West.

However, currently, about 20% of your electricity bill goes to Electricity North West so that they can invest in the network.  Suppliers are charged by network companies (such as Electricity North West), and pass on this cost to their customers. That 20% of the bill could go up or down depending on the choices that Electricity North West make, for example what they decide to invest in. Ofgem, the energy regulator, limit these costs carefully through price controls because you cannot choose which network company you use (this is based on where you live). The breakdown of a typical household electricity bill can be seen below:

Wholesale costs 32%

Network costs 23%

Operating costs 17%

Environmental and social obligation costs 20%

VAT 5%

Supplier pre-tax margin 1%

Other direct costs 1%

Electricity North West are currently planning for the price control period, which will start in 2023 and last for five years. This price control period is called RIIO-ED2. Electricity North West therefore need to have plans in place for what they will invest in (and when/where). 

It is important that Electricity North West develop their business plan in line with what their customers want, because ultimately costs will come from customers’ bills. They must also demonstrate this to Ofgem.

The purpose of this online community, therefore, is to understand and explore what you (as a customer of Electricity North West) think of the services that Electricity North West provide, and ultimately what choices you think they should be making in terms of investment for the future. This community will run throughout the business planning process, so your views are extremely important in shaping their plan.

You can find out more information about Electricity North West and what your electricity bill pays for here. (insert link https://www.youtube.com/watch?v=HzToCYVAGkc)

If you would like more information about Electricity North West’s responsibilities or information on who to call in a power cut, please visit the Electricity North West website here. https://www.enwl.co.uk/power-cuts/.

If you would like to contact Electricity North West directly, please visit their ‘contact us’ page here: https://www.enwl.co.uk/about-us/contact-us/